Schedule Services Route Map
Home
Hours of Operation
Services
Eligibility
Guildlines
Service Area Map
Employment
Mountain  LiFT - Paratransit Service in Flagstaff
Mountain Lift Taxi Voucher Program Guidelines (.pdf)

Introduction

The Mountain Lift Taxi Voucher Program is a taxi voucher subsidy program for our Mountain Lift clients. The purpose of this program is to provide a transportation alternative that is within the control of the client, is flexible and relatively affordable. This program is not intended to serve all people or all trips but give clients another option for their trips. Wheelchair users and those needing special assistance may need to access a different program and can contact the NAIPTA office for more information.

Program Eligibility
 

Mountain Lift clients are eligible to participate in the Mountain Lift Taxi Voucher program 6 months after Mountain Lift Eligibility starts.

Voucher Quantity and Value:

Participants may request up to 20 one-way vouchers per month, using the order forms provided by NAIPTA.  Program staff will issue vouchers within two weeks.

Where and How to get Vouchers:

  1. Participants whose last name begins with the letters A-K may call to order and pick up their vouchers or have them mailed on Tuesdays and Thursdays between the 1st - 15th of the month.
  2. Participants whose last name begins with the letters L-Z may call to order and pick up their vouchers or have them mailed on Tuesdays and Thursdays between the 16st - 31th of the month.  

How to use:

Show the taxi driver your Mountain Lift ID card and give the driver one voucher. If the trip goes over the $10.00 voucher amount you are responsible to pay the difference. You will probably want to offer a tip, usually 15% which you pay in cash.

Limitations:

Each voucher may be used for 1 trip (origin to destination). Every time you request a stop, you must present the driver with a new voucher.

TAXI VOUCHER PROGRAM

Preprinted Vouchers:

Participants must sign their name on the vouchers at the time of use. Each voucher is preprinted with the Client name, client address, expiration date and the dollar amount of $10.00. Clients and Taxi Providers need to check the expiration date before using or accepting the voucher. Expired vouchers will not be honored by NAIPTA. Participants and cab companies/drivers must not alter vouchers in any way with the exception of the participants and taxi companies/drivers filling in the information in the blank spaces provided on the vouchers

Drivers will fill in total fare amount. Any alterations invalidate the vouchers. Drivers and cab companies will not be reimbursed for altered vouchers. Participants who alter vouchers may be denied future participation in the Mountain Lift Taxi Voucher program.

Taxi Providers:

Participants have a right to expect prompt service from the cab provider and should request an estimated arrival time. If a taxi provider fails to pick up program participants, participants must work directly with the taxi provider to resolve the issue, or they may want to call a different company.

Gratuity or Business fee:

NAIPTA does not pay a gratuity to the cab company in addition to the full value of the vouchers ($10 each). The full amount of the voucher valued at $10 is paid to the taxi company no matter what the fare of the trip is. (Example: if the fare of a trip is $5 the taxi company will be compensated $10, if the fare is $12 the taxi company will be compensated $10 and the rider is responsible for the $2 balance) Any amount more than the cab fare (as in the first example: the extra $5) should be considered a gratuity or business fee paid to the taxi company for doing business with the voucher program. It is the participants’ decision whether or not to tip the cab driver.

Voucher Exchanges/Returns:

NAIPTA will not accept voucher exchanges or returns. There will be no refunds. If Vouchers are not used during the 30-day time period, they expire and should be destroyed. Drivers and cab companies will not be reimbursed for expired vouchers.

Participant Responsibility:

Participation of Mountain Lift clients and Cab Companies in the Mountain Lift Taxi Voucher program is voluntary. It is not the responsibility of NAIPTA to mediate between the Mountain Lift Taxi Voucher Passenger and the Cab Companies.

Participant Code of Ethics:

Mountain Lift Taxi Voucher participants shall behave courteously and respectfully at all times. Abusive language, profanity (either in language or gestures), disorderly conduct, or harassment of any kind will not be tolerated. Users exhibiting inappropriate behavior may lose the right to participate in the Mountain Lift Taxi Voucher program.

Program Misuse:

Misuse of the NAIPTA voucher by a client may result in that client receiving a letter from NAIPTA staff reminding them of the importance of complying with these guidelines. Once a client has received three reminder letters, the next letter will be a warning letter informing the client the next occurrence will result in their being denied the opportunity to order vouchers.
Participants or taxicab companies who engage in program violations such as, but not limited to, altering vouchers, using expired vouchers, accepting or giving more than one voucher, refusal to pay participant’s share of the fare, using someone else’s vouchers, or giving or selling or trading vouchers may lose the right to participate in the Mountain Lift Taxi Voucher program.
NAIPTA retains the right to modify the Mountain Lift Taxi Voucher program at any time due to budget and /or other constraints.

NAIPTA retains the right to modify the Mountain Lift Taxi Voucher program at any time due to budget and /or other constraints.

Taxi Companies that accept vouchers:

*All companies listed offer 24 hour service*

  • A Friendly Cab - 774-4444
  • Apex Taxi - 779-0000
  • Hurry Cab - 525-3333
  • Sun Taxi - 779-1111
  • Tender Hearts - 928-777-5512 or 855-773-0999

Call 928-679-8906 Mountain Lift Dispatch to leave a voucher order on our message machine or if you have questions please call 928-679-8905 to speak to a Dispatcher.

Kathryn Chandler/Mountain Lift Program Manager/ NAIPTA 928-679-8904

 
© Northern Arizona Intergovernmental Public Transportation Authority | All Rights Reserved | Site design by indigo8