Voucher Issuance
Participants may request up to 20 one-way vouchers per month, using the order forms provided by NAIPTA. Program staff will issue vouchers within two weeks.
Preprinted Vouchers
Participants determine their trip destinations in advance. Each voucher is preprinted with the name of the participant, expiration date and the two addresses between which the participant may travel. Vouchers are valid for 30 days beginning with the date the voucher is issued. Clients and Taxi Providers need to check the expiration date before using or accepting the voucher. Expired vouchers will not be honored by NAIPTA.
Participants and cab companies/drivers must not alter vouchers in any way with the exception of the participants filling in the addresses on the blank vouchers.
Drivers will fill in total fare amount. Any alterations invalidate the vouchers. Drivers and cab companies will not be reimbursed for altered vouchers. Participants who alter vouchers may be denied future participation in the Mountain Lift Taxi Voucher program.
Exceptions- Blank Destination Vouchers
Each month, clients may order up to four (4) of the twenty vouchers that have only one address. The second address is blank allowing clients the flexibility to choose their travel destination or pick up location. These vouchers may be used for unplanned trips. Clients using blank destination vouchers are responsible for entering complete address information, including name of destination or pick up location, address and city, on blank destination vouchers before giving the voucher to a cab driver. Failure by a client to enter complete address information on a blank destination voucher may result in that client receiving a letter from NAIPTA staff reminding them of the importance of providing such information. Once a client has received three reminder letters, the next letter will be a warning letter informing the client the next occurrence will result in their being denied the opportunity to order blank destination vouchers. Taxi Driver will complete total fare amount.
Dialysis Trips
An exception to the 20-voucher policy is made for participants who are receiving dialysis treatments. Upon request, NAIPTA will provide 26 vouchers per month per participant to a dialysis center.
Trip Scheduling
Vouchers can be used with any of the participating taxi companies. A list is provided with the first set of mailed vouchers and is updated as taxi companies choose to participate or as information changes. This list includes specific fare information about each taxi company. If a client loses this list, they can contact NAIPTA staff and request a new list.
To arrange a trip with participating taxi companies, participants select a taxi company from the list for each one-way trip. Participants then call the taxi company to make their reservation giving the reservations operator as much detail as possible, e.g., Physical assistance, special physical accommodations, wheelchair or walker transport, guide dog transport. Drivers do not have special training. If a higher level of service is required, participants should call the NAIPTA office for more information.
Most taxi operators can give the passenger an estimate of the cost of the fare.
Participants should not arrange for several taxi companies to pick up the same trip. Calling several taxi companies, making multiple reservations, and using the first taxi that arrives could result in taxi companies refusing to provide service. Cab Companies are not under contract; participation is voluntary and subject to change.
Participants are required to either Begin or End their one-way taxi rides in Flagstaff. Interim stops are not permitted in this program nor will NAIPTA pay for taxi “wait” charges. Wait time is when the passenger asks the driver to wait or when the driver begins the meter prior to the participant being in the cab. NAIPTA will pay for only one trip as described on the voucher; no other stops may be served with the same voucher.
Participants should not give the driver any additional vouchers. Participants are to call 928-679-8904 to report any driver requesting or demanding more than one voucher per each one-way ride.
Participants must sign the vouchers.
CANCELLATIONS AND NO-SHOWS
Participants:
Mountain Lift Taxi Voucher participants are responsible for arranging their own taxi trips. NAIPTA will not pay for “no-show” fees and program participants are held accountable for their own “no-shows”. Participants should inform the taxi provider of any cancellations or schedule changes. Taxicab providers may choose not to provide service to people with histories of no-shows.
Taxi Providers:
Participants have a right to expect prompt service from the cab provider and should request an estimated arrival time. If a taxi provider fails to pick up program participants, participants must work directly with the taxi provider to resolve the issue, or they may want to call a different company.
Fare and Mileage Limitations:
Mountain Lift Taxi Voucher is a fare-based program and has no mileage limitations. Travel is permitted outside Flagstaff as long as the ride either begins or ends within Flagstaff City limits. The maximum fare that NAIPTA subsidizes is $10.00. On a fare of $12.00, NAIPTA pays $10.00 and the participant pays $2.00. If the fare for a one-way trip exceeds $12.00, the participant pays the fare, minus $10.00(the maximum NAIPTA subsidy).
Gratuity:
NAIPTA pays a 15% tip on fares up to $12.00 to the cab company. The maximum gratuity NAIPTA pays is $1.80. Participants need not pay tips on fares up to $12.00. If the metered fare exceeds $12.00, the participant pays the remaining full fare and the tip on the additional fare. Whether the NAIPTA-paid tip is passed on to the driver is a business decision between the driver and his employer.
Voucher Exchanges/Returns:
NAIPTA will not accept voucher exchanges or returns. If Vouchers are not used during the 60-day time period, they expire and should be destroyed. Drivers and cab companies will not be reimbursed for expired vouchers.
Participant Responsibility:
Participation of Mountain Lift clients and Cab Companies in the Mountain Lift Taxi Voucher program is voluntary. It is not the responsibility of NAIPTA to mediate between the Mountain Lift Taxi Voucher Passenger and the Cab Companies.
Participant Code of Ethics:
Mountain Lift Taxi Voucher participants shall behave courteously and respectfully at all times. Abusive language, profanity (either in language or gestures), disorderly conduct, or harassment of any kind will not be tolerated. Users exhibiting inappropriate behavior may lose the right to participate in the Mountain Lift Taxi Voucher program.
Program Misuse:
Participants or taxicab companies who engage in program violations such as, but not limited to, altering vouchers, using expired vouchers, accepting or giving more than one voucher, refusal to pay participant’s share of the fare, using someone else’s vouchers, or giving or selling or trading vouchers may lose the right to participate in the Mountain Lift Taxi Voucher program.
NAIPTA retains the right to modify the Mountain Lift Taxi Voucher program at any time due to budget and /or other constraints.
Call 928-679-8905 to order your vouchers today. Kathryn Chandler, Mountain Lift Program Manager - NAIPTA |
